FAQ - Frequently Asked Questions

Chargers & Adapters

All of our products are supplied with the required chargers and adapters for EU, UK, US, Canada & worldwide.

Import Taxes

Gaiacom is based in Ireland and Ireland is a full European Union EU member.

EU - Indicated price is the total cost and there are no additional taxes or customs charges as both countries are EU members.

UK - For Value Added Tax (VAT) purposes, exports are goods directly dispatched to a destination outside the EU VAT area. This now includes Great Britain. The zero rate of VAT applies to exports. UK government charge UK VAT on imports and customs for some types of products.

Rest of WorldFor Value Added Tax (VAT) purposes, exports are goods directly dispatched to a destination outside the EU VAT area. The zero rate of VAT applies to exports. Local government may charge taxes on imports and customs for some types of products.

Online Marketplaces

Major online marketplaces typically charge vendors between 8% and 12% sales commissions. Therefore it is better to buy direct from vendors who are able to offer better deals directly from their own websites where these commissions are avoided.

Products

All of out products are new unless otherwise stated.

Returns

Items are refunded in full. Gaiacom does not charge any restocking fees for returns regardless of the reason for return. Return & Refund Policy

Shipping

We ship next day worldwide using DHL or UPS fast, reliable and trackable. Delivery time for international is 2-5 days. Add item to cart to view shipping cost. Many items qualify for free shipping at checkout stage.

Stock

Items and quantities indicated in stock are updated in real time daily and are confirmed to be in stock.

Warranties

Most items are sold with a 1 year manufacturer warranty. This warranty covers hardware defects or failures within that time period but does not cover accidental damage such as drops or spills. Coverage and warranty length varies by manufacturer.